Nationwide Recruitment: Experience Centre Agent & Centre Manager

Recruiter: Professional Recruitment Firm (on behalf of a logistics client)

Locations: Nationwide (Nigeria)

Role Overview

Our client is expanding its customer service network and requires energetic, customer-focused individuals to manage its Experience Centres. These roles are the face of the company, responsible for providing seamless in-person service, managing high-volume parcel logistics, and driving service adoption through excellent communication.

Available Positions

1. Experience Centre Agent: Entry-to-mid level role focusing on customer service and parcel handling.

2. Centre Manager: Supervisory role for candidates with previous experience in managing facilities and leading teams.

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Key Responsibilities

1. Customer Experience & Sales

• First Point of Contact: Welcome walk-in customers and provide expert guidance on products, services, and timelines (SLAs).

• Cross-selling: Proactively promote and cross-sell additional company services to increase branch revenue.

• Resolution: Promptly handle customer complaints and escalate complex issues to ensure high satisfaction rates.

2. Logistics & Parcel Management

• SOP Compliance: Follow strict standard operating procedures for receiving, storing, and releasing parcels.

• Security: Inspect shipments to identify and prevent the movement of prohibited items.

• Tracking: Maintain 100% shipment visibility through accurate scanning and digital record-keeping.

Also apply GreenCheck Volunteer Recruitment 2026 (Remote + Stipend)

Candidate Profile & Qualifications

• Education: Relevant certification (OND/HND/Degree preferred).

• Technical Skills: Basic digital literacy; comfortable using mobile devices and Point-of-Service (POS) systems.

• Competencies: * Strong interpersonal skills and a “customer-first” attitude.

  • High attention to detail (essential for scanning and documentation).

  • Ability to thrive in a fast-paced, high-pressure environment.

• Management (For Centre Managers): Demonstrated experience in supervision, people management, and facility operations.

Also apply Programme Officer – Sustainable Energy (ISSP)

Method of Application

Candidates must complete the online form and indicate their preferred role (Agent or Manager).

APPLY HERE

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