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Customer Service Officer at Optimus Bank

Customer Service Officer

Grace Henry 1 day ago

201 1 minute read

Customer Service Officer at Optimus Bank

Optimus Bank, a digital-driven financial service platform, is looking for a Customer Service Officer to join their team. This is a great chance to contribute to a bank with a bold ambition to offer top-tier banking experiences to millions of customers.

If you have a passion for providing excellent customer service and a background in banking, this full-time role is an excellent fit

Job Title: Customer Service Officer
Location: Jigawa
Job Type: Full-time

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Responsibilities

Ensure timely and effective service delivery to customers.
Maintain a high standard for Turn Around Time (TAT) and error-free processing.
Perform various account maintenance functions, including account upgrades, updates, and managing standing instructions.
Drive digital adoption among customers.
Handle end-of-day procedures and maintain customer files.
Help ensure zero fraud tolerance and adherence to regulations.
Manage costs effectively and recommend process improvements to ensure efficiency

Requirements

To be considered for this role, you should have:

Education: A Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
Experience: A minimum of 2 years of banking experience specifically in a customer service role.

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