Call Center Agent (Hausa Speaking) at a Leading Financial Institution

Call Center Agent (Hausa Speaking) at a Leading Financial Institution

Workforce Group is recruiting a Hausa-speaking Call Center Agent on behalf of a major financial institution. This role is ideal for candidates who are fluent in Hausa and have experience in customer support.

Key Details

• Position: Call Center Agent
• Location: Northern States (Nigeria)
• Language Requirement: Hausa fluency is essential.

Compensation & Benefits

This role offers competitive pay and a comprehensive benefits package:

• Net Salary: ₦173,000
• Benefits: Full Family HMO, Pension, Conversion/Promotion opportunities, and a 13th Month Salary.

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Role Overview

You will collaborate closely with team members to deliver exceptional customer service. Your duties include:

• Handling both inbound and outbound calls to and from customers.
• Actively listening to customers’ needs or issues.
• Responding to inquiries, managing grievances, and providing helpful solutions related to the institution’s products and services.
• Troubleshooting technical or product-related issues.

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How to Apply

Interested candidates with customer support experience and Hausa language fluency should submit their details immediately via the official Google Form link below:

Application Link: https://docs.google.com/forms/d/e/1FAIpQLSdluanIuEYL25riJWdhAc5NrGh_3x4t46P06UKbeqsF61DVtw/viewform?pli=1

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