Jobs

Remote Job Alert: Customer Support Representative (Community Phone)

(Community Phone)

Hafsat Abubakar 1 week ago

522 1 minute read

Remote Job Alert: Customer Support Representative (Community Phone)

Community Phone, a fast-growing US-based company backed by Y Combinator, is hiring Remote Customer Support Representatives in Egypt to provide exceptional service to their landline users.

Key Details

Role: Customer Support Representative
Location: Remote (Must be based in Egypt)
Compensation: $6/hour base pay, plus commission opportunities.
Shifts: US-based shifts (open daily 9 am – 9 pm EST), with rotating weekend availability.

Also apply

What You’ll Do

You will be crucial in delivering simple, reliable, and modern phone service support:

Support: Handle customer support through calls, tracking issues, and identifying recurring concerns.
Retention: Help prevent cancellations by understanding customer pain points and offering effective solutions.
Upsell: Look for friendly upsell opportunities that save customers money or improve their experience.
Collaboration: Work across teams to remove customer obstacles and ensure every interaction is positive, clear, and helpful.

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What You Bring

Communication: Excellent English communication (written and spoken).
Soft Skills: Kind, patient, and able to build rapport easily.
Work Ethic: Strong multitasking, organization skills, and the ability to adapt quickly and stay calm during high-pressure situations.
Experience (Bonus): Experience with Zendesk, HubSpot, or similar CRM tools is a plus.